How it gets to you.

Delivery

Service	Cost	Timing
Tracked UK delivery	£5.95	Dispatched within 2 working days, delivered in 2–4 working days
Orders over £55 (two bottles or more)	Free

We deliver to UK mainland addresses by tracked courier and email you the tracking link when it leaves us. We can’t currently deliver to [Northern Ireland, the Scottish Highlands and Islands, the Channel Islands and the Isle of Man — confirm with your courier]. Delivery times are estimates, not guarantees; in the run-up to Christmas, order early.

Age checks at the door

Gouté Balvin is an alcoholic drink. Someone aged 18 or over must be there to sign for it, and the driver may ask for photo ID under Challenge 25. The courier will not leave it with a neighbour or in a safe place. If nobody is in, they leave a card and try again or hold the parcel for collection. If a parcel is returned to us because no adult was available, we refund the order less the delivery cost.

Breakages

Bottles travel in protective packaging, but glass is glass. If one arrives broken, email us within 48 hours with a photo and your order reference and we will send a replacement. You don’t need to return the broken one.

Returns and cancellation

Changed your mind

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason up to 14 days after the day you receive it. To do so, email us with your order reference, or use the cancellation form in our terms. You then have 14 days to send the bottle back to us unopened, with the seal intact. Return postage is at your cost; we recommend a tracked service, as the bottle is your responsibility until it reaches us.

We refund the price of the returned bottle(s) and the basic delivery charge within 14 days of receiving them (or of you providing proof of posting). If a bottle has been opened, or the seal broken, we can’t take it back for hygiene reasons and no refund is due.

Faulty goods

If there is something wrong with the product itself — not just a matter of taste — your rights under the Consumer Rights Act 2015 apply. Tell us what’s wrong and we will replace it or refund you, including any return costs.

How to reach us

Email hello@example.com with your order reference (it starts “GB-”). We reply within two working days.